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Reframing 70:20:10, The Anatomy of Workflow Learning

Source | LinkedIn : By arun pradhan

As a designer of 70:20:10 influenced solutions, I’ve found myself increasingly using the concept of ‘workflow learning’ to inspire, explain, and frame my approach.

It’s a framework I now implicitly refer to during the design thinking co-design process I use and has shaped the sorts of blends, campaigns, and ecosystems that are generated from that process. I’ve captured the essential elements of this model in the following diagram.

Workflow learning begins and is framed by the dynamic interplay between behaviour and mindset.

Or, as I’ve described it in the diagram, it places experience at the heart of the model and prioritises its interplay with a conscious process of reflection that bounds it. That’s worth emphasising because, in my opinion, the relationship between experience and reflection is the key driver of learning and change. Everything else, from training, performance support, to social learning, supports and scaffolds that key relationship.

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