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Suggestions for HR Team in Home Care Services

BY Alex Williams

Given the fact that nearly 3.5 Americans receive Medicare services, the demand for skilled home healthcare services is constantly rising. Precisely because of this, many medical treatments that were once available only in hospitals now can be safely performed in patients’ homes by experienced medical staff.

In order to manage both their employees and workflow, more and more home care providers are dedicating entire departments to HR. Traditionally, the role of HR specialists was to plan and coordinate the administrative aspects of an organization. However, parallel with the growth of home care services, their duties have changed as well. In order to meet the needs of the industry, HR services need to focus less on paperwork and become more employee- and patient-centered.

Here are several aspects HR teams in home care services need to keep in mind in order to boost their productivity.

1.     Prevent Frauds

In-home care is one of the fastest growing fields of healthcare. Consequently, this significant shift has lead to the rise in number of home care frauds, such as billing frauds, abusing the elderly and at-risk individuals and regulatory frauds. In this case, the main aim of HR teams should be the prevention of such problems on time. For example, when hiring home care aides, you need to do a thorough research and make sure that the candidate is the right fit for this job.

However, apart from affecting hiring procedures, home care scams have also influenced other obligations of home care agencies. For example, in 2012, the Partnership for Quality Home Healthcare supported the implementation of surety bonds into the home care services. Their main goal of this idea was to prevent abuse of elderly people and boost cost-effective and high-quality healthcare services. Another important act that brings about the overall safety in the field of home care has been recently brought in California. Namely, California surety bonds purchases with a minimum limit of $10.000 have become mandatory for home care givers.  In both these cases, by buying a surety bond, a home care agency obliges to execute their duties lawfully, in accordance to the contract.

2.     Be Tech-Savvy

Similarly to any other healthcare service, home care agencies need to be perfectly organized. With today’s sophisticated technologies, this has never been simpler. Precisely because of this the demand for HR software is constantly rising and it is not surprising that these platforms are forecast to reach $9.2 billion by 2020. Often referred to as Human Resources Management Systems (HRMS) or Human Resources Information Systems (HRIS), such software is designed to automate human resource management, especially when it comes to the practices like recruitment, screening, hiring and evaluation.

Apart from covering these basic features, such tools also offer a wide range of specific features such as payroll management, time and expense tracking, attendance and benefits management. Only by implementing these automated solutions will you be able to focus on the important aspects of your work and leave boring paperwork to your computer.

When choosing healthcare software, you need to go with the one that will improve your data management, remember important dates and deadlines, tracks trainings and certifications, assess warnings and accidents and evaluate employee performance, such as Halogen TalentSpace, PineappleHR, PeopleStreme and Hampton Staff Planner.

3.     Develop External Contact

In any field of healthcare, it’s extremely challenging to find experienced medical workers that will fully commit themselves to this job. If you’ve faced the same problem, you might consider developing a partnership with some other, external organizations. For example, you could partner with an educational institution and offer student training programs. Either paid or unpaid, an internship will provide aspiring students with the opportunity to work in healthcare for a limited period of time and, in this way, gain real-life work experience, discover their strengths and establish firm relationships with the people they are taking care of. On the other hand, it is also a smart investment for your home care aides since they will get a reliable backup.

4.     Always be Accessible

As an HR manager, you need to stick to the “open door” policy and be constantly available to your employees. By demonstrating your accessibility, you will be able to enhance a direct flow of communication between your employees, quickly access all important situations or information and encourage close-working relationships. In the healthcare industry that is evolving at a rapid pace, you cannot afford to stick to the administration only, at the expense of the overall productivity and communication.


Finally, in such an ever-changing home care landscape, HR managers need to constantly keep pace with the industry trends, stay alerted, implement smart technological solutions and constantly look for innovative ways to attract talent. Most importantly, by employing the abovementioned tactics, you will be able to automate your efforts, facilitate the workflow organization and, of course, focus on what matters the most- constantly improving the communication between your employees, as well as the quality and reliability of home care services.

About Author

My name is Alex Williams. I am a journalism graduate, and a rookie blogger trying to find my luck. Blogs are the perfect opportunity for presenting yourself to wider audience, getting the chance to showcase my expertise and receiving recognition. I am a regular contributor at Bizzmark Blog“”.



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