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Supporting Employee Well-Being In The New Normal Of Remote Work

By | Srikanth Karra | CHRO at Mphasis

Today, digital transformation has accelerated at a staggering pace. The global spend on digital transformation technologies and services is expected to have reached $1.3 trillion in 2020. Work has shifted from offices to homes as organizations worldwide have moved to remote working overnight. At Mphasis, we experienced this firsthand as we made an instant, seamless transition to the new normal.

Now, in some organizations, remote working is set to become a permanent trend. Companies like Facebook have announced a plan to allow some employees to work from home permanently, projecting a future where half its workforce will be remote workers. This is underlined by research indicating as many as 80% of U.S. workers would prefer to work from home, in some form, even after the pandemic. In fact, experts predict at least 30% of the U.S. workforce will consist of remote workers by 2021. In this scenario, it is essential for organizations to evolve and create structures and policies to support remote working in the new normal.

On the one hand, focusing on new business requirements and upskilling, reskilling or redeploying the workforce will become the top priority for CHROs and CEOs. But on the other, ensuring employee well-being and safety will be paramount and could become an organization’s unique selling proposition. Let us look at how organizations can successfully transition to this new normal.

Put well-being at the heart of employee experience.

Even before Covid-19, workplace stress cost U.S. employers almost $200 billion annually in healthcare costs. Now, it is back in the spotlight like never before. The pandemic has disrupted lives across the world, combining stress at work and home. Organizations successfully alleviating this have placed employee well-being at the heart of the employee experience. Workplace sanitation protocols, social distancing and remote working along with transparent communication have proven key to navigating the crisis and supporting employees in doing so.

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