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Can artificial intelligence replace HR department? Amazon on future of hiring and talent retention

India Today Tech spoke to Deepti Varma, Vice President, People and Experience Technology (PXT) at Amazon Stores India & EM on the role of technology in providing a better employee experience

By | Abhik Sengupta | www.indiatoday.in

HIGHLIGHTS

  • Amazon refers to its HR department as People and Experience Technology.
  • The company is experimenting a lot with AI for hiring and talent development.
  • Amazon shares details about tools it used during the COVID-19 pandemic.

The COVID-19 pandemic has not only changed how we interact but also how we do business. At the start of 2020, almost all sectors were forced to operate from home, a scale unimaginable in the 21st century. Naturally, it forced companies to think out of the box and come up with ways for talent retention and acquisition. There have been a lot of talks about incorporating AI into the Human Resource Department (HRD) to look for the ideal candidate and to check on employees’ well-being.

While that reality is still a dream, some are looking for ways to upgrade their Human Resource department, especially in this hybrid work environment.

To learn more about the future of talent acquisition and retention, India Today Tech spoke to Deepti Varma, Vice President, People and Experience Technology (PXT) at Amazon Stores India and EM. The senior Amazon executive also spoke about the role of technology in providing a better employee experience.

During the conversation, Varma even clarified that Amazon brands its HR department as PXT (People Experience and Technology Solutions). That’s because the company does a “hypothesis across talent acquisition, talent retention, talent development” and then looks at data to find the best solution.

In 2022, how much relevance do you think traditional CVs and online profiles possess during a hiring process?

Click here to read the full article

Source
www.indiatoday.in
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