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7 tips for Managing Moaners

By | David Klaasen | Helping You Create Clarity, Inspire Your People & Drive Performance | Retain your best people | Changing Management Mindsets and Behaviour | Practical Behaviour Analytics

Have you ever noticed how some people seem to have a talent for complaining and moaning? There is always something wrong or they feel that it’s always another person who is causing all the problems in their life. They tend to wallow in victimhood and feel everything is unfair. If not managed, these individuals can quickly create a toxic environment and drag the rest of your people down. In fact, their energy can contaminate a whole office as soon as they walk in.

It is interesting to note that most of them are oblivious of the fact that they spend most of their time complaining and the affect this has on others. Their fellow workers rarely give them feedback about their relentless moaning because it is not worth the hassle. It is easier to avoid getting infected by their negative energy.

Don’t create disgust

As a leader or manager it is dangerous to tolerate this sort of behaviour. If you don’t address it you could lose your best people because they can’t be bothered to put up with it. In a very tight labour market with lots of job offers flying around it can be very easy for good people to be tempted away. There is also some scientific evidence which shows that if a manager or leader does not address unwanted behaviour it creates a sense of disgust within the team because it is deemed unfair. It can also give the impression that the company values are just meaningless words that have no bearing on daily work and this can undermine your integrity as a Leader.

So here are seven tips for managing your moaners:

  • Stop complaining yourself – Be a role model for your people. If you do have a complaint think carefully about who you express it to. Figure out what needs to change and take appropriate action.
  • Let your people know that you don’t find complaints or moans useful – But be clear that you are happy to hear about issues and challenges that may be getting in the way of producing high standards, as long as they come with some suggestions for improvement.

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