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Ten Skills Every Manager Needs — But 90% Of Managers Lack

Source | | Liz Ryan

Dear Liz,

I’m the Training Manager in a great firm. I have developed and delivered customer service training, communication skills training and several other courses, but now I have a new and bigger challenge. My CEO asked me to develop an in-house leadership development program. I’m very excited about it.

What are the principal leadership skills I should focus on in my new program? You are my favorite thought leader so your opinions are important to me.

Thanks Liz!



What a great opportunity! I am excited for you.

Here are ten skills that every leader needs, but sadly most leaders don’t possess. Many leadership development programs don’t even touch on these skills.

Traditional leadership training teaches people how to manage — but not how to lead, how to build trust or how to be human with employees. It’s time for a new approach!

Ten Skills Every Manager Needs

1. Every manager needs to be able to ask for and take in feedback from their employees — without becoming defensive. This is a fundamental leadership skill that most managers lack. They are used to calling the shots, not asking their employees how they could get better at their jobs.

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