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The 5 ‘Cs’ Approach to Conflict Resolution in the Workplace

Here's how you can improve your company's cohesion

Source | www.entrepreneur.com | Richard Trevino II

We all face conflict at some point in our day, whether professionally and personally. Conflict at work, while unfortunate, is to be expected. Everyone is different. Differences lead to conflict when individuals cannot agree. And because conflict is inevitable, it’s best to prepare so that we can handle ourselves when disputes arise. As a leadership consultant who has worked with smaller companies and Fortune 500 companies, I have developed what I call the “5C” approach to handling conflict. 

Here are the five ways to approach conflict in the workplace.

1. Carefully listen. 

Every conflict has sides. Before deciding how to resolve a conflict, make sure to listen carefully to what each party is saying. Careful listening is one of the best ways to handle conflict as it allows you to validate others’ ideas and let them know that they are being heard, regardless of whether you agree or not. 

Let both sides present their ideas. Make sure that one group doesn’t interrupt the other, reserving comments during this phase. This presentation of ideas isn’t about establishing whose argument is better, but about carefully listening to each side. Perhaps these seemingly opposing ideas can be combined for a more effective outcome — but you and your team won’t know it unless everyone learns to listen carefully to each other.

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Source
www.entrepreneur.com
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