By | Sara McCord | www.themuse.com
Sometimes you have to write harsh emails.
You need to share feedback with someone in a different office, or disagree with a stakeholder, or tell someone they messed up—and setting up a call or in-person meeting would be an overreaction (and risk making the situation an even bigger deal).
That said, when the most benign notes can be misinterpreted, the stakes are even higher when you have something critical to say.
As someone who works remotely—I’m constantly emailing people with feedback. And even though I’ve done it hundreds of time, I still get a little pit in my stomach when I’m writing that someone’s work needs a lot of changes.
But people often respond much more positively than I would’ve imagined. I credit a formula I use that makes harsh emails come off as kind and helpful as possible.
Here’s how it breaks down: