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The Consumerization of HR and the Employee Experience

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As individuals, employees are increasingly accustomed to personalized experiences in their daily life, from the recommendations offered up by Amazon and Netflix, to the instant gratification of services such as UberEats and the ease of working around traffic delays via Google Maps. In the workplace, that personalized consumer experience may end abruptly as employees are faced with a talent management culture that delivers the same experience to everyone, at each stage of the employee lifecycle.As discussed in Forbes , successful, modern companies are finding that to attract and retain the best talent, they must revisit HR processes from recruitment to onboarding and performance management, and identify opportunities to connect and nurture on a more personal level. Leading companies including GE, have gone so far as to create a “Head of Employee Experience” to holistically oversee the intersection of the physical workspace, the tools and technologies employees use to be productive, the ways in which they learn and develop to optimize their performance.

How the Employee Experience Impacts Organizational Success

In a Future Workplace report titled The Active Job Seeker Dilemma Study , 83% of HR leaders rated the employee experience as important or very important to organizational success, and as a result the same leaders are dedicating greater portions of their budget to three key areas: training, improving work spaces, and expanding rewards programs. As competition for talent continues to grow, HR leaders are increasingly reaching out to other stakeholders in marketing, IT, corporate communications, real estate and other departments to build a seamless employee experience that will help them recruit and retain the very best.Most importantly, the impact of the employee experience can be tied directly to the bottom line. According to Gallup’s State of the Global Workforce Report , the global cost of actively disengaged employees is a staggering $7 trillion in lost productivity.

Agile Recruiting and Employee Experience

Agile methodologies are now being applied to support talent acquisition in many organizations. Agile recruiting operates with the goal of providing high value and satisfaction for the employer and the candidate. It shortens what has traditionally been a long and frustrating process on both ends, but it also is very driven by finding the right fit and is enabled through collaboration between recruiting and managers.

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