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The Future of Artificial Intelligence In The Workplace

Source | | Vishal Marria

Smart technologies aren’t just changing our homes; they’re edging their way into their numerous industries and are disrupting the workplace. Artificial Intelligence (AI) has the potential to improve productivity, efficiency and accuracy across an organization – but is this entirely beneficial? Many fear that the rise of AI will lead to machines and robots replacing human workers and view this progression in technology as threat rather than a tool to better ourselves.

Friend or foe?

With AI continuing to be a prominent buzzword in 2019, businesses need to realize that self-learning and black-box capabilities are not the panacea. Many organisations are already beginning to see the incredible capabilities of AI, using these advantages to enhance human intelligence and gain real value from their data.

As there is increasing evidence demonstrating the benefits of intelligent systems, more decision-makers in the boardroom are gaining a better understanding of what AI can really offer. Research conducted by EY explains “organizations enabling AI at the enterprise level are increasing operational efficiency, making faster, more informed decisions and innovating new products and services.”

The first companies employing AI systems across the board will gain competitive advantage, reduce cost of operations and remove head counts. Whilst this may be a positive from a business perspective, it is obvious why this a worry for those working in roles at risk of displacement. The introduction of these technologies will likely trigger an issue with unions and job security due to the substantial operational changes.

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