Hr Videos

The Impact of Employee Satisfaction on Customer Satisfaction

[youtube https://www.youtube.com/watch?v=skJ4jRiW3Uo&w=580&h=385]

Brian Turner, HR Director of Goodmans Interior Structures, discusses the impact of employee satisfaction on customer satisfaction. At Goodmans, the top drivers of employee engagement are corporate social responsibility and transparency. The latter involves an employee 360 performance review for the CEO that both employees and customers can openly participate in and/or review.

Interview by Marcia Rhodes, WorldatWork

source

Show More

Related Articles

One Comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button