Source | Happiest Minds : By Sharon Andrew
Today, being happy at work is no longer a luxury. It is a necessity! Everyone wants to find a job they love, be happy at work, and create a great workplace. Can we create workplaces where happiness is the norm, not the exception? The answer is a resounding YES.
Why is Happiness important?
The IT Services industry is essentially a knowledge industry that offers the opportunity to celebrate and harness our intellectual capabilities while creating economic benefits for ourselves, our customers and society. Our minds work better while we are happier and at peace.
This is substantiated by an abundance of research that increasingly points to the fact that happy people are ‘better workers.’ Happy employees are more sensitive to opportunities in the work environment, more outgoing and helpful to co-workers, and more optimistic and confident — all of which are positive features for the organization.
It has also been found that in order to have happy, satisfied and loyal customers; organizations should have happy, satisfied and loyal employees. Even with teams that do not have direct contact with customers, there was a positive association between how employees feel and customer attitudes.
A study published in the University of Warwick’s Economic Research Institute Journal revealed that “human happiness has large and positive causal effects on productivity.” Organizations that address the issue of employee happiness can directly impact its bottom line needs.
Culture of Happiness Evangelism
With a simple, yet, lofty mission of “Happiest People . Happiest Customers”, Happiest Minds, a digital transformation company, focuses on the twin themes of disruptive technologies and people happiness. Our name reflects our mission and is indicative of the culture that we are building,
Happiest Minds is a pioneer in the creation of the role of a Happiness Evangelist, someone whose role is to sensitize each Happiest Mind to the Happiness Agenda; synthesize the tenets of happiness into organizational practices; and assess the effectiveness of people practices through Happ’o’meters.
In addition, one of our five year vision components states that all Happiest Minds are to be Happiness Evangelists for one another, our customers and society.
Happiness Evangelism, therefore becomes an imperative and a responsibility for all Happiest Minds and an effective way to foster cultural change.
Who then is a Happiness Evangelist?
A Happiness Evangelist is one who: looks for opportunities to appreciate others genuinely; listens with empathy; strives to increase harmony and collaboration; is polite and courteous; displays kindness & concern for others; is willing to help others; encourages new thoughts and ideas, even if they are not aligned with his/ her own; is willing to share knowledge; cultivates the culture of WE instead of I; displays calmness in challenging situations; Goes the extra mile to keep the customer (internal/external) happy; and has a high commitment to results.