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Trust is declining in Organizations and directly impacts the productivity of Employees, Investors and finally Consumers!

By | Nicolas BEHBAHANI | Global People Analytics Leader @ Future of Work | Leading Global HR Analytics, Driving Business Growth

πŸ’‘ There is a business case to build Trust : with 93% of business executives agreeing that the ability to build and maintain trust improves the bottom line.

Business executives continue to overestimate how much they are trusted by employees and consumers:

βœ”οΈ Only 86% of executives say they highly trust their employees, but only 60% of employees feel highly trusted

βœ”οΈ 95% of business executives agree that organizations have a responsibility to build trust

❗️ Business executives face more hurdles building trust with stakeholders, with 94% reporting at least one challenge

⚠️ Most employees (61%) agree that the perceived lack of trust their company leadership has in them impacts their ability to do their jobs well.

🚩 Surprisingly, the degree to which executives trust employees is consistent regardless of whether workers are in-person or remote.

In the workplace, people tend to trust those they work closely with more than others, according to a new interesting research published by PwC using data πŸ“Š from 548 business executives, 2,515 consumers and 2,039 employees in the United States across various industries between January 12-17, 2024.


βœ…Trust gap is widens for both employees and consumers

Employees and consumers Trust Gap

Researchers found that employees are more likely than consumers to trust businesses, but there’s still a widening gap:

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