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This Common Mistake Makes Leaders Look Like Bad Decision-Makers

Source | | Mark Murphy

Being viewed as a smart decision-maker is a highly desirable trait for leaders. But no matter how smart leaders’ decisions turn out to be, there’s one mistake that drastically undermines their credibility and makes them look like bad decision-makers. And ironically, it’s not their decision-making process per se, but rather how they communicate their decisions.

One of my studies, called “How To Build Trust In The Workplace,” surveyed more than 7,000 people all about why people do, or don’t, trust their leaders. We discovered that a major driver of employees’ trust in their leader was whether they saw their boss as someone who “makes smart decisions.” 

But it turned out that ‘making smart decisions’ wasn’t primarily about making decisions that turn out well. For example, it’s not uncommon for someone to make a knee-jerk poorly-considered decision that, through sheer luck, just happens to turn out well.

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