hr.economictimes.indiatimes.com |
Highlights
- Only happy employees are able to keep customers happy because one bad interaction, and the relationship with the customer is over.
- The leader of today is very different from the leader of the past; he has to work within designs and get into the depths of things, while at the same time respecting the specialist.
- The leader of today expects HR to be his alter ego, and be able to be his mirror.
Tarun Chugh, Managing Director and Chief Executive Officer of Bajaj Allianz Life Insurance, is upbeat about tech and innovation. He started as an investment banker, and then moved to the Life Insurance industry about 20 years ago. He is an industry veteran with more than 30 years of experience.
In an interaction with ETHRWorld, he shares his views on running the people show, the importance of Gen-Z in the workforce and how leadership and leaders have been transformed.
Edited Excerpts
You recently won the CEO of the Year award at the India Insurance Summit. These awards provide a sense of accomplishment but also come with a great deal of increased responsibility and expectations. How do you prepare yourself…
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