Source | www.thebalance.com : BY
Trust. You know when you have trust; you know when you don’t have it. Yet, what is trust and how is it usefully defined for the workplace? Can you build trust when it doesn’t exist?
How do you maintain and build upon the trust you may currently have in your workplace? These are important questions for today’s rapidly changing world.
When trust exists in an organization or in a relationship, almost everything else is easier and more comfortable to achieve.
The Three Constructs of Trust – Definition
In reading about trust, I was struck by the number of definitions that purportedly describe trust in understandable ways – but don’t. According to Dr. Duane C. Tway, Jr. in his 1993 dissertation, A Construct of Trust:
“There exists today, no practical construct of Trust that allows us to design and implement organizational interventions to significantly increase trust levels between people. We all think we know what Trust is from our own experience, but we don’t know much about how to improve it. Why? I believe it is because we have been taught to look at Trust as if it were a single entity.”
Tway defines trust as, “the state of readiness for unguarded interaction with someone or something.” He developed a model of trust that includes three components.
He calls trust a construct because it is constructed of these three components: “the capacity for trusting, the perception of competence, and the perception of intentions.”
Thinking about trust as made up of the interaction and existence of these three components makes trust easier to understand.