By | Sarah Showfety | lifehacker.com
Exhibiting emotional intelligence is more important than ever in the workplace. We are in the midst of the Great Resignation, and people are increasingly less likely to stick with jobs where they do not feel seen, heard, or valued. Employees want to work with and for people who exhibit high degrees of emotional intelligence—teammates and managers who project leadership along with self-awareness, empathy, and humility.
The cornerstone of emotional intelligence is the ability to perceive, evaluate, interpret, and manage emotions—both your own and those of others—and use those insights to drive positive action. This sensibility can improve everything from communication and personal relationships to effectiveness and job satisfaction. Here are some key phrases that are used by emotionally intelligent leaders.
“I’m listening” / “I hear you”
Never underestimate the power of telling someone you’re listening. We’ve all been on the receiving end of barely-made eye contact or lukewarm nodding while we’re mid-sentence with another person. How much more validated and valued would we feel if they confirmed we have their undivided attention with some eye contact and a simple “I’m listening”?