Source | LinkedIn | Bernard Marr | Internationally best-selling author, keynote speaker, futurist, and strategic business & technology advisor
Our workplaces are changing thanks to new technologies that are being deployed. These technologies, including natural language processing, robotics, chatbots, and more, promise the opportunity to enhance the customer experience, create efficiencies, and reduce costs. They are also altering the tasks humans will complete, how work gets done, and creating new jobs and responsibilities for humans. Every professional should be aware of and prepare for these six career-defining tech trends.
Natural Language Processing
Now that natural language processing, the ability for a machine to “read” language like a human and then take action from that information, has advanced to the point that it’s helping with everyday tasks, every business should be figuring out ways to apply this technology to their own processes. Conversational interfaces can break down communication barriers between companies and their customers. This will, for example, make it easier to overcome language barriers and do business with others from around the globe while at the same time creating efficiencies and enabling a better customer experience.
The segment of artificial intelligence that allows machines to “see,” analyze visual data and then make decisions about the visual input is called computer vision. With this skill, machines can identify, verify, classify, and detect objects as well as, or in some cases better than, humans. Computer vision is already relied on for many healthcare applications, used in autonomous vehicles and many other industries, from agriculture to finance to manufacturing. As more companies adopt this technology, it will alter and create new tasks for humans in the workplace.
Are you ready to have a robotic co-worker? While this reality has been commonplace in the industrial world for some time, robots will continue to expand influence in the business world and in our homes. Many new business ventures are developing robots to support humans in several ways, from being companions for senior citizens to delivering products. Cobots (collaborative robots) are meant to assist humans in the workplace with either advice (based on crunching data), mechanical muscle, or other support. Robots can drive efficiencies and safety in the workplace. And with open standards for robotics, many individuals and organizations have the opportunity to develop and deploy robots by using open source tools such as Amazon’s AWS RoboMaker platform.