Abhijit BhaduriGuest Author

What does it mean to live in Perpetual Beta

By Abhijit Bhaduri

How do I explain Perpetual Beta? Hmm… let me ask you a question. What would you do if you were the CEO of a rapidly growing business worth $30 billion? The business operates in every country in the world except Iran, Syria, Sudan, Crimea and North Korea. Every other celebrity is among the 100 million customers who gushes about the service and that leads to more business and more growth. And yes, you are only 35 and one of the most powerful CEOs in the Silicon Valley. What is next for someone who has done it all?

Why live in Perpetual Beta

Software developers release “unfinished code” and constantly add new features after that. That’s called the Beta version of the code. But living like that perpetually is not for the faint hearted – unless you are  Brian Chesky, CEO of Airbnb. In that case you will decide to disrupt yourself.

He says, “If we don’t grow past what we originally invented, what leads to your success leads to your death.” He has cut himself off from his existing business and building his next gig. He is going to focus on scaling up Airbnb Trips that offers travelers a series of experiences. The whole business is designed around creating an experience that allows a person to step into someone else’s shoes. Isn’t that what psychologists would call empathy?


“If we don’t grow past what we originally invented, what leads to your success leads to your death.

–  Brian Chesky, CEO of Airbnb

In a world when most rational and logic driven businesses from manufacturing to accounting are looking to replace human beings with algorithms, businesses that leverage the most human of our emotions – empathy, will blossom. It is hard to replicate by a competitor. It needs employees who are deeply engaged in creating experiences that are memorable for its customers.

The existing Airbnb business is facing its own challenges. In some cities they are getting peppered by lawsuits. In some others the neighbors are turning violent. The tax officials are trying to clamp the screws on the homeowners. Schools are protesting that having an Airbnb in the neighborhood is a bad influence. The current business is growing at breathtaking speed. In 2013, Airbnb hosts lodged nine million guests, a number that could soar to nearly half a billion in 2025.

Most CEOs would be happy to focus on their golf game having built in ten years, a brilliant business model that disrupted every hotel in the world. They handle a million listings and a $30 billion business with 2500 employees.

Read On…

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abhijitAbhijit Bhaduri works as the Chief Learning Officer for the Wipro group. He lives in Bangalore, India. Prior to this he led HR teams at Microsoft, PepsiCo, Colgate and Tata Steel and worked in India, SE Asia and US. He is on the Advisory Board of the prestigious program for Chief Learning Officers that is run by the Univ of Pennsylvania. Visit http://www.abhijitbhaduri.com/   and follow me on Twitter @AbhijitBhaduri

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