Source | www.gartner.com | Mary Baker
As employers forge ahead with future-of-work strategies, they may think they’re addressing employees’ growing demands for hybrid working models and increased flexibility, but Gartner data shows a chasm exists between executives and employees over what is actually being delivered. Failing to acknowledge these sentiment gaps could fatally damage employee experience.
The 2021 Gartner Hybrid Work Employee Survey of 4,000 employees globally reveals six key areas where there is a significant divide between how employees and executives feel.
“If left unaddressed, these gaps may lead to a critical failure to build trust and employee buy-in for future-of-work plans — and make it hard to attract and retain critical talent,” says Alexia Cambon, Director, Research, Gartner.
No. 1: Executives think they have a culture of flexibility; employees don’t
- Gartner’s survey shows that 75% of executive leaders believe they are already operating within a culture of flexibility, yet only 57% of employees say that their organizational culture embraces flexible work.
- Nearly three-quarters of executives believe the business understands how flexible work patterns support employees, but only half of employees share this view.
“While 72% of executives agree they can work out their own flexible work arrangement with their manager, only half of employees feel they have that same privilege,” says Cambon. “Establishing a culture of flexibility — where flexible work is the norm, not the exception — is crucial to the success of hybrid work.”