Hr Library

India Inc brings employees with disabilities to the fore, ETHRWorld


hr.economictimes.indiatimes.com | www.ETHRWorld.com

<p>This inclusivity game is good for business, executives said.</p>
This inclusivity game is good for business, executives said.

For years, companies have been hiring people with disabilities mostly for back-end roles. That’s changing with many firms, including IndiGo and Zomato hiring PWDs for customer-facing roles.

Lemon Tree, Pepe Jeans, KFC, JW Marriott, Wow! Momo Foods, and Shoppers Stop are among the other companies offering front-facing roles to PWDs, and some of these firms are looking at increasing the number of such employees by 100% or more in FY25, their executives said.

Taking the lead, Indigo’s group chief human resources officer Sukhjit S Pasricha recently completed his basic sign language lessons. “The most exciting event was to know my ‘sign name’ given by colleagues with speech and hearing impairment,” he told ET.

And this inclusivity game is good for business, executives said.

“Passengers with disabilities are likely to appreciate the presence of employees who share their lived experiences and understand their specific needs,” Pasricha said.

Having individuals with disabilities in front-facing roles has helped the country’s leading airline that now plans to increase the number of such employees “by at least two-folds in the coming financial year”, Pasricha said.

IndiGo currently has over 170 individuals with disabilities across over 60 cities in customer-facing roles. Zomato has onboarded over 300 persons with disabilities into its delivery fleet. “We plan to onboard…


Click Here to Read more /Source link

Show More

Related Articles

Back to top button