Guest AuthorShital Kakkar Mehra

When the cell phone rings…

By | Shital Kakkar Mehra | Executive Presence Coach for CEOs I Business Communication Expert I Best-selling Author I Co-Founder Katalyst, NGO

Do you frequently use your smart phone during a business meeting? Before your answer this question or your ringing phone, consider further questions:
• During a meeting, should you be “bold” by holding up your phone when typing or type furtively under the table?
• Is it appropriate to leave the phone buzzing near the speakerphone during a teleconference? Or, vibrating on the conference room tables?
• Can the juniors answer one “urgent client email” while the boss is harping about the poor Q3 results? Nobody will notice…
Social scientists feel that our inability to concentrate on a single task is leading to increased stress and reduced attention span. Clearly, multi-tasking is not about attending a meeting while simultaneously scheduling the next few via email. Also, if today’s business meetings appear ineffective, it maybe due to lack of attention from the participants.
While Generation Y may argue that it’s old-fashioned to resist new technology, most bosses/ clients are still Generation X. As with any new communication tool, rules apply:

• During a meeting keep your phone on the silent mode, if placing on the table and on the vibrate mode if placed in your handbag / trouser-pocket.
• During a conference call, ensure that your smartphone is placed far away from the speakerphone.
• Resist the urge to ‘peek’, especially during meetings/ meals as maintaining eye contact signals interest and linking the dots is crucial for a successful conversation. In this 24/7 digital world, while every email seems “critical”, in reality most aren’t!
• During a meeting, do use your phone to retrieve data, contract details, connect with stakeholders or to Google facts.

Republished with permission and originally published at Shital Kakkar Mehra’s LinkedIn

Show More

Related Articles

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Back to top button