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WHY AI IS THE FUTURE OF HR

Source | HRUx : By Greg Roche

I met Abby through HR UndergroundX. Abby told me about a new technology she was using to recruit candidates for her startup clients. To find out more, I sent Abby this email:

“Abby – It was nice meeting you the other night. I’d love to get together and have coffee. -Greg”

Abby responded:

“…Amy CC’d has my schedule and will reach out to coordinate with you. She’ll also send you a calendar invite once confirmed. Amy, please block this as a 30-minute coffee meeting. If Crema is not a good location for Greg, please let him select our meeting spot. Thanks! – Abby”

Twenty-one minutes later, I received an email from Amy Ingram.

“Hi Greg,

Happy to get something on Abby’s calendar.

Does Monday, Jul 18 at 4:00 PM work? Alternatively, Abby is available Tuesday, Jul 19 at 11:00 AM or 4:00 PM.

Abby likes Crema Coffee House, 2862 Larimer St, Denver, CO 80205, USA, for coffee.

Amy Ingram | Personal Assistant to Abby”

I replied

“Amy – Unfortunately, those times don’t work for me. I am open at 11AM on July 22nd. Let me know if that would work. –Greg”

Twenty-eight minutes later, Amy responded.

“Hi Greg,

Abby is available Friday, Jul 22 at 11:00 AM.

I’ll send out an invite.

Amy”

Not long thereafter, I later received the meeting invite

The day before meeting with Abby, I sent an email to Amy to confirm the appointment

“Amy – Just want to confirm that Abby is still available for our appointment tomorrow at 11AM. –Greg”

Amy replied:

“Hi Greg,

This meeting is scheduled for Friday, Jul 22 at 11:00 AM and will be at Crema Coffee House, 2862 Larimer St, Denver, CO 80205, USA. I haven’t heard anything otherwise from Abby.

Amy”

From this exchange, you might conclude that Amy is the model Personal Assistant. She provides timely, accurate responses, blended with a human touch.

And you would be correct, except for the part about being human.

Amy Ingram, as her initials imply, is not human.

She’s AI.

Artificial Intelligence.

Amy is a virtual Personal Assistant created by a company called x.ai.

As of this article, Amy, and assistants like her, are in beta (and there’s a long wait list for them).

Amy is an example of how close AI is to replicating human interaction.

Amy will one day replace Abby’s Recruiting Coordinator (if she had one) (she’s smart not to), often relegated to scheduling interviews and managing Abby’s calendar.

When I heard about Amy, I asked myself, “What other HR functions would AI one day replace?”

Read On…

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