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Will robots take over HR?

Source |Rediff .com  |  

The transformation of human resources (HR) from an administrative facilitator to a strategic business partner is increasingly driving organisations to invest in HR technology solutions. According to a survey by global consultancy firm, Sierra-Cedar, 64 per cent of Indian companies plan to increase their HRTech spend in 2017.

Following automation and analytics, robots — more specifically software bots — are considered the future of HR, with a growing number of organisations acknowledging their vast potential.

While several facets of HR would still need a human interface, we could see robotic process automation in areas such as HR analytics and compensation and benefits.

Simply put, technology is constantly challenging industry assumptions of what HR can and can’t do.

“As a precursor to robotics, automation is making us realise that many of our processes are redundant, and can be automated to free up time for meaningful work,” says Richard Lobo, executive vice-president and head, HR, Infosys. “Robotics, as a technology, is slowly making inroads into HR and one of the forerunners are chatbots. These are the ideal form of technology to provide a better employee experience.”


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