Four in 10 employees think digital transformation may have increased their job complexity: Survey
Nearly three out of four employees (71%) feel their job complexity continues to rise as customer demands increase, finds a new survey. A new global study from Pegasystems on the state of business complexity finds that at the same time, employees at all levels report feeling overloaded with information, systems, and processes, making it difficult for them to adapt to these new challenges and meet their customers’ growing needs
Source | economictimes.indiatimes.com | Brinda Sarkar, ET Bureau
Nearly three out of four employees (71%) feel their job complexity continues to rise as customer demands increase, finds a new survey. A new global study from Pegasystems on the state of business complexity finds that at the same time, employees at all levels report feeling overloaded with information, systems, and processes, making it difficult for them to adapt to these new challenges and meet their customers’ growing needs.
As the pandemic bore down, most businesses rushed to deploy digital transformation projects to help address this new reality. But the survey findings from more than 4,000 employees in the Americas, EMEA, and APAC suggest these initiatives either didn’t go far enough or were implemented in silos without a unified vision. In fact, 42% of respondents think that digital transformation may have even increased their job complexity.
But before they can redefine a new strategy to reduce business complexity, organisations must first understand the key drivers that are rapidly increasing it. Survey respondents identified a mix of organisational, technological, and societal factors that are adding complexity to their jobs, the top of which include: managing information overload, reported by 90% of respondents, navigating internal processes and bureaucracy (89%), managing projects, teams, and people (88%), keeping pace with rapid change (87%), and lack of resources (86%).
