The Impact of AI on Employee Engagement, HR News, ETHRWorld

By Bensely Zachariah

During the nineties, the focus shifted from employee satisfaction to a new concept termed as employee engagement that William Khan introduced in his popular book “Psychological Conditions of Personal Engagement and Disengagement at Work”.

Employee engagement as a concept is both difficult to define and measure accurately. The Institute for Employment Studies (IES) defines it as ‘a positive attitude held by the employee towards the organisation and its values. An engaged employee is aware of business context and works with colleagues to improve performance within the job for the benefit of the organisation. The organisation must work to develop and nurture engagement, which requires a two-way relationship between employer and employee’.

At an organisational level, an employee engagement strategy should be drafted based on a workplace approach to create the right conducive environment for employees to offer more of their capabilities and potential to achieve the organisational objectives in alignment with their personal ones, thereby providing them with an enhanced sense of their own wellbeing. In the past few years, employee engagement has matured into a more holistic concept of employee experience- a way in which employees internalise and interpret their interactions with their organisation.

Gallup’s State of the Global Workplace…