Source | www.smartbrief.com
A successful digital transformation effort is potentially the most disruptive change your organization will ever experience. Do you have the right set of employees to navigate the changes and execute your vision? A recent survey from Harvard Business Review found that companies are increasingly valuing soft skills over technical skills in their digital team members, even when a heavily digital transition is at stake.
Once you have the hard tech skills to build the foundation—the IT professionals, digital officers, data analysts, and engineers—you’ll need the right mixture of employees versed in business process improvement, communication, and team-building to round out the ideal team.
Key Roles You Need for Your Digital Transformation
These employees will bring the much-needed people skills that you’ll need to realize your digital transformation goals for your organization:
Change management leader
The ideal person should be experienced and adept in implementing organizational change management initiatives. He or she should have superior communication, time management and soft skills needed to gain employees’ trust and lead them through the process, says the Enterprisers Project. This leader needs to focus on communicating to employees about:
Why the changes are happening
What they will entail, and
How employees’ workdays, and the business overall, will improve as a result of the changes.
This individual will present the financial case for business transformation and be prepared to analyze the ROI on an ongoing basis. The finance person should meet with the other digital team specialists on an ongoing basis in order to assess whether projects are meeting their expected targets, as well as whether to adjust or cut funding based on current performance.