Source | www.forbes.com | Expert Panel®
Human resources professionals are an essential part of every successful business. Understanding how to properly lead and engage your employees will improve your company culture and your team’s overall performance.
Both leaders and team members can benefit from learning the people-centric skills common to HR professionals—especially during challenging times such as the current pandemic. To that end, 15 experts from Forbes Human Resources Council share some key HR skills that all leaders and professionals should work on and why.
1. Helping People Succeed
In my view, HR is not about making people happy. It is about helping them succeed in helping the business succeed. With this at the core, the HR skill everyone in the organization must learn is the ability to translate the objectives of the business into individual missions for each team member. The purposefulness leads to passion, discretionary efforts, and pride in one’s contribution and inclusion. – Sudhir Singh, Silicon Valley HR Network
2. Leading With Empathy
Everyone should learn how to lead with empathy, which is the ability to understand another person’s experience, perspective and feelings. While you do not need to agree with how someone views things, empathy allows you to better appreciate what they may be going through. Empathy allows you to see people as humans, cultivate trusting relationships and create more meaningful interactions. – Sherry Martin, Colorado Department of Human Services (CDHS)
3. Managing Organizational Change
With business strategies and priorities shifting, managing the change itself can often make or break the strategy. HR can go far beyond the project and/or product management side and focus more attention on the “people impact” side, communicating the “why” of the change and how it will directly impact the employee. – Brett Wells, Perceptyx
4. Active Listening
Active listening is a great skill for all leaders to learn and use when managing and communicating with employees. Honing in on what an employee is really saying and understanding the complete picture, then giving feedback as to what you are hearing from them—or what you think you’re hearing—helps enhance trust and fosters future positive communication among team members. – Laura Spawn, Virtual Vocations, Inc.
5. Resilience And Change Versatility
Turbulent-Uncertain-Novel-Ambiguous (TUNA) times demand resilience and change versatility in a successful leader. HR leaders are well versed in leading change and driving a culture of resilience. This skill is mandatory for any modern leader who needs to drive optimism, energy and engagement among team members. Change versatility enhances both the shelf life and influence of leaders. – Kumar Abhishek, S&P Global
7. Creating Strong Cultures
Leaders often look to HR to set and execute agendas around culture and change. Often when engagement surveys come back, leaders heavily rely on HR to create a response and strategy. While HR should play a key partnership role, leaders who have a core skillset in creating strong cultures and driving change—with the partnership of HR—typically see better overall results. – Robin Kirby, Benefitfocus