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A Critical Leadership Problem Many Companies Don’t Even Know They Have

Do you just assume your managers are coaching employees? Sadly, that may not be happening

Source | | Shawn Doyle

I teach many leadership programs across the country, and one thing that continually surprises me is how many managers in my programs have no idea how to coach their employees effectively. This isn’t their fault — they were promoted because they were good at their old jobs. But when they were promoted to a leadership role, no one taught them how to lead.

Organizations just expect them to know how to coach, communicate, counsel and correct performance. The problem, sadly, is that they don’t know how. In a study last year, the Society of Human Resource Management found that 93 percent of managers surveyed needed training on how to coach the employees reporting to them.

To me, this result should be a wake-up call to all companies in the world — an alarm bell, a clarion call. Companies should be very worried, because it’s highly likely they have managers who aren’t coaching well, or even at all.

How can I back that up? I can cite the hundreds of poor souls I meet every year who tell me their manager never coaches them.

And that’s a big problem because of the many people out there who could be so much more effective if they just had coaching. As NFL football coach Pete Carroll has said: “Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little nudge, a little direction, a little support, a little coaching, and the greatest things can happen.”

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