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Organizations thrive and generate 30% higher revenue and 5% lower attrition rate when they focus on both People and Performance!

By | David Klaasen | Helping You Create Clarity, Inspire Your People & Drive Performance | Retain your best people | Changing Management Mindsets and Behaviour | Practical Behaviour Analytics

What’s the difference between a team and a collection of individuals each taking clearly defined roles? What defines a mature team from an immature one? When do we support an ailing team-member, and when do we call it a day? Wouldn’t it be simpler to streamline operations and just do it yourself?

These are just a few of the very real questions that have come up for clients in the past couple of months. Here are a few of the insights that have emerged:

  • No team will ever be perfect … if “perfect” means the complete absence of problems. An inspired team takes a mature approach and deals with issues as they arise – as opposed to the immature reactions of blaming others, hiding the problems, or sticking their heads in the sand.
  • A compelling vision is not enough. If the individuals do not have the competencies and tools to do the job, inspiration turns into frustration. There needs to be a clear understanding of the competencies and tools required for success and appropriate investments made based on a business case and clear Return on Investments calculations.
  • A team equally needs a robust and clear framework in which to work ie. accountability, a structured way to define and share priorities, clear-cut roles with specified outcomes to deliver, a culture in which people do what they say and consistent leadership. This also means clear understanding of the consequences of achievement and under achievement.
  • In a relay race, the baton is most likely to be dropped when it is passed from one runner to another. By minimising baton-passing, we minimise the risks of miscommunication, annoyed clients, mistakes and failures. Of course we want to make the best use of everyone’s talents. But we must balance that with the risk of dropping the baton when too many people are involved or people are only playing to their own preferences.

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