Source | www2.deloitte.com
To be effective in an increasingly technological workplace, workers must know, not just how to use digital tools, but when and why to use them. Critical to this ability is digital agency: the judgment and confidence required to navigate and be effective in unfamiliar digital environments.
Learned helplessness versus digital agency
IMAGINE that it’s Friday, just after lunch. The new college graduates you hired have had a busy week, so you’ve decided to host an after-work social event so they can unwind. You give one of the graduates some money and ask them to procure drinks and nibbles, confident that they will solve this open and somewhat underspecified problem. Later, during the event, you pause, reflecting that the same graduate who so easily arranged for the drinks and nibbles was unable to engage, and even balked, when you asked them earlier in the week to create a status page for their project on the company’s internal wiki—a similarly scoped problem that you thought they should have been able to solve.