Source | www-forbes-com.cdn.ampproject.org | Bernard Marr
Artificial Intelligence (AI) has undoubtedly been the technology story of the 2010s, and it doesn’t look like the excitement is going to wear off as a new decade dawns.
The past decade will be remembered as the time when machines that can truly be thought of as “intelligent” – as in capable of thinking, and learning, like we do – started to become a reality outside of science fiction.
While no prediction engine has yet been built that can plot the course of AI over the coming decade, we can be fairly certain about what might happen over the next year. Spending on research, development, and deployment continues to rise, and debate over the wider social implications rages on. Meanwhile, the incentives only get bigger for those looking to roll out AI-driven innovation into new areas of industry, fields of science, and our day-to-day lives.
Here are my predictions for what we’re likely to see continue or emerge in the first year of the 2020s.
1. AI will increasingly be monitoring and refining business processes
While the first robots in the workplace were mainly involved with automating manual tasks such as manufacturing and production lines, today’s software-based robots will take on the repetitive but necessary work that we carry out on computers. Filling in forms, generating reports and diagrams and producing documentation and instructions are all tasks that can be automated by machines that watch what we do and learn to do it for us in a quicker and more streamlined manner. This automation – known as robotic process automation – will free us from the drudgery of time-consuming but essential administrative work, leaving us to spend more time on complex, strategic, creative and interpersonal tasks.