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Top CHROs Believe ‘Flexibility Within a Framework’ Is the Future of Work


The end of the pandemic is in sight. CHROs are divided on when that will be; some expect post-pandemic life to start this summer, others think this autumn. It certainly seems closer now than ever before. For right now, the members of Gallup’s CHRO Roundtable — the biggest group of large-company CHROs in the world — are focusing on the impending transition into a post-pandemic world.

For many, this means integrating remote work — at least to some degree — permanently. But CHROs expect challenges along the way.

The Future of Work Is Flexible

Though few CHROs foresee their organizations becoming fully remote (there are notable exceptions), most expect greater work-site flexibility. In fact, some CHROs consider remote work opportunities a brand imperative, citing organizations that have already lost talent to more flexible companies. A few say their leaders have strong opinions about keeping workers on-site, but they note that productivity and engagement may decline if pandemic-era flexibility is rescinded too much or too soon.

In response, most CHROs are engineering an approach described as “flexibility within a framework” for their companies. The most popular solution by far is a mix of on-site and in-person workdays — the well-known hybrid arrangement — oriented toward the location, department, role and employee. So far, many companies envision employees working one to three days per week on-site to preserve the cohesion, connection and culture they had pre-pandemic.

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