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Building a Culture that drives business success and wellbeing

By | David Green | People Analytics leader | Director, Insight222 & | Conference speaker | Host, Digital HR Leaders Podcast

The role of ‘Chief Heart Officer’ is to touch every single individual and infuse the agency with empathy

Sometimes you can learn a lot about a person’s purpose and values by reading their own description of what they do. That certainly applies to Claude Silver, Chief Heart Officer at Vayner Media, and my guest on this week’s episode of the Digital HR Leaders Podcast.

 In her LinkedIn profile, Claude describes what she does as:

“It’s been 5 years since I stepped into the awesomeness that is Chief Heart Officer at VaynerMedia ???? Without a doubt, it has been a life-affirming role! And it’s only made my devotion to people’s process deeper and more relevant.

I have the honor of working with and working for 1000 humans and I have the honor of speaking to people inside and outside of VaynerMedia about the need to treat “employees” like humans and not numbers.

I have been given an extraordinary platform to share why kindness, empathy and true heart-leadership is needed in today’s workplaces, and even some tips on how to go about breaking the conventions that were set in the dark ages when notions of inclusivity were never spoken of.

This role is filled with the exquisite dirty work of being human.

In my opinion, it’s the best kind of work there is! And I’m so fortunate that for me, it’s my life… it’s not a job.”

I can’t think of a better way to introduce my discussion with Claude.

You can listen by clicking on the image below or by visiting the podcast website here.  

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 In our conversation Claude and I discuss:

  • How the role of Chief Heart Officer emerged and how it has evolved (“… my role was initially to oversee everything that is HR. It is really to oversee everything that is people and the experience that they are having”)

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