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Preparing the gig workforce for the future

Source | | Neeti Sharma

The transformation of the gig economy from an ancillary human resource segment to an integral cog in any organization’s workforce has re-shaped the way organizations approach skilling. Most large organizations that employ a significant number of gig workers have recognized the need for creating operational efficiencies through skilling. The onus for HR teams has shifted from hiring in numbers to hiring the right candidate with the correct skillset. Moreover, L&D teams have had to shift their focus from just induction & onboarding training to improving productivity of their employees.

While the gig workers are in demand as they bring in “relevant” skill sets to the table with no additional costs, their up-skilling & new skilling is an area left aside by most. Let’s understand the skills required for gig workers across sectors and how up-skilling can help build a formidable gig workforce: 

  • Technology skills: Technology is increasingly being applied to organizations across sectors. Gig workers need to understand their way around technology and how it is used for productivity, governance and outcome delivery. For example, the number of delivery people required across the country went up multi-fold, but so did the requirement of varied skill sets. The adoption of technology across this sector, the primary investment must be made in technology-based skilling. App usage and navigation, and GPS operation are some of the key aspects that gig workers need to be trained on in this sector. Skills relating to artificial intelligence and machine learning are in demand. From an organizational perspective, investing in skilling gig employees in these skills can lead to long-term operational efficiencies. Unlike other sectors, gig workers in the IT sector are more likely to self-skill as well. Virtual skilling programs have made it extremely easy to impart new skills, and organizations have no excuse. Another important skill for IT professionals is the ability to effectively manage time and projects. L&D teams should impart project management knowledge across all levels of the enterprise to ensure greater productivity. 

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