Source | www.itnews.com.au | Ry Crozier
Reduces employee pain for customer and bottom-line gain.
NAB is applying analytics to benefit its 40,000-strong workforce, using data and insights to identify high-performing individuals, teams and branches, and find ways to replicate that success at scale.
The bank has embraced ‘people analytics’, a discipline that combines “analytics, employee experience and HR technology,” people analytics general manager Thomas Hedegaard Rasmussen told the inaugural PAFOW Sydney conference last week.
People analytics has risen to prominence as large organisations try to work out how to make customers happier and grow shareholder value.